Privacy Policy
Last updated: 18 February 2026
1. Overview
Reaction Corporation ("we", "us", "our") is committed to protecting the privacy of personal information collected through our platform, website, and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Identity Information: Full name, date of birth, email address, phone number, and residential address
- Employment Information: Security licence numbers, RSA/first aid certifications, white card details, licence expiry dates, and uploaded licence documents
- Location Data: GPS coordinates collected during shift check-in and check-out for attendance verification
- Incident Data: Incident reports including descriptions, photographs, witness details, and police references
- Financial Information: Payment details processed securely through Stripe for store purchases (we do not store card details directly)
- Usage Data: Platform activity logs, login history, and device information
- Emergency Contacts: Names and phone numbers of nominated emergency contacts
3. How We Use Your Information
We use personal information for the following purposes:
- Providing and managing security and labour hire services
- Staff rostering, scheduling, and deployment
- Verifying attendance via GPS check-in/check-out
- Monitoring compliance with licensing and certification requirements
- Managing incident reports and investigations
- Processing payments for store purchases and services
- Communicating operational updates, shift assignments, and notifications
- Improving our platform and services
- Meeting legal and regulatory obligations
4. How We Share Your Information
We may share personal information with:
- Clients: Limited staff information (name, licence status, attendance records) shared with clients for venue management purposes
- Payment Processors: Stripe for secure payment processing
- Government Authorities: As required by law, including police, licensing bodies, and workplace safety regulators
- Insurance Providers: Workers' compensation and liability insurers as required
We do not sell personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission (TLS/SSL)
- Secure database storage with row-level security policies
- Role-based access controls (Admin, Staff, Client)
- Regular security audits and monitoring
- Secure authentication with encrypted passwords
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Employment records, incident reports, and compliance documents may be retained for a minimum of 7 years in accordance with Australian workplace legislation. You may request deletion of your account data, subject to our legal retention obligations.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint about our handling of your personal information
8. GPS & Location Data
Our platform collects GPS location data during shift check-in and check-out to verify staff attendance at assigned venues. Location data is only collected at the time of check-in/check-out actions and is not continuously tracked. Staff are informed of GPS collection at the time of use. Location data is stored securely and accessible only to authorised administrators and the relevant client.
9. Cookies & Analytics
Our platform may use cookies and similar technologies to improve user experience, remember preferences, and analyse usage patterns. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact & Complaints
If you have questions, concerns, or wish to make a complaint about your privacy, please contact us:
Reaction Corporation — Privacy Officer
Email: privacy@reactioncorporation.com.au
Australia-Wide
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.